Q: Will RocketRETS work with MY theme?
Quick answer is YES! Our plugin is not theme dependent. All of OUR templates have their own html/css files that are theme INDEPENDENT. If any issues or conflicts arise with your current theme that affect our RocketRETS Plugin, we would be glad to sort it out for you!
Q: Do I Need RETS Credenitals From My MLS?
Yes! MOST MLS’s do NOT charge (or charge very very little) to get RETS credentials. You simply tell them you are NOT using a vendor (as we do NOT host the data) you are an IN-HOUSE-DEVELOPER, and follow their procedure to get the credentials. Some MLS’s will give you a LIMITED data feed initially until they can review your site and ensure it’s fully compliant with their rules (our plugin can and will comply with ANY MLS’s requirements)
Q: What Are Hosting / Server Requirements?
- WordPress Version 4.9 or higher or WordPress 5 with classic editor enabled either via plugin or theme
- php 7.0 or higher
- MySQL ver 5.6 or higher (or Maria DB 10 or higher)
- Ability to access via control panel (cPanel or Plesk) or via SSH – this is to run schedule task to download and update listings
- At least 20GB Storage Space
- WordPress 4.8 or Higher
Q: Where are the Images / Listing Data Stored?
Listing data is downloaded from your MLS right into your site’s database! As far as the images, this depends on your MLS and if they require a full image download or not.
Q: What Is Your Refund Policy?
For our plugin, we have a NO REFUND policy. For the monthly plan, we have no contracts, you may cancel anytime, but you must cancel before the next billing cycle. For Lifetime Plans, we offer, INCLUDED in your purchase, free setup and 1 year support. You will have a dedicated account manager that you can call/text/email with anything you might need. Most issues that we encounter are NOT caused or related to our plugin, but usually some conflicting plugin, OR the quality/capability of the website hosting. We will do whatever we can to work around these issues so you can enjoy RocketRETS! In the RARE RARE case that you might change your mind after purchase, at our discretion, we will consider a refund on a case by case basis, and if we decide to issue a full refund, it must be ONLY in the first two days after purchase, and ONLY if NO SUPPORT has been started, and ONLY if you have not ACTIVATED the software. Other plugins charge monthly fees and since we are THE MOST AFFORDABLE IDX WORDPRESS PLUGIN out there, once we begin ANY sort of support we cannot issue a refund.
Q: Am I Able to Customize and Add My Own Personal Content?
Yes! Our software is simply an IDX Plugin for WordPress – you can add content to your heart’s desire. Our template system is basic html and css, and very easy to modify colors, sizes, positions etc!
Q: Can You Help Me Build My Website?
Absolutely! Just reach out and contact us and we will discuss your needs and discuss pricing with you! We offer design customization, and also more in-depth programming tasks as well.